Privacy Policy

Zenergy Home Solutions
Last Updated: September 2026

Zenergy Home Solutions respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, services, team members, or service providers.

1. Information We Collect

Depending on how you interact with Zenergy Home Solutions, we may collect:

Personal Information

  • Name

  • Home or service address

  • Phone number

  • Email address

  • Billing information

  • Payment information required to complete a transaction

  • Information about your home, project, equipment, or requested services

  • Appointment or consultation details

Communication Information

We may collect information you provide when you contact us through:

  • Website forms

  • Email

  • Telephone

  • Text message

  • Social media

  • In-person communications

Website and Technical Information

Our website and service providers may collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Referring website or source

  • General website usage and interaction information

2. How We Use Your Information

Zenergy Home Solutions may use personal information to:

  • Respond to inquiries and quote requests

  • Schedule appointments, consultations, installations, or services

  • Provide Windows & Doors, HVAC, Attic Insulation, and other home-improvement services

  • Communicate with you about your project or services

  • Process payments and provide invoices or receipts

  • Maintain customer and business records

  • Provide customer support

  • Improve our website, services, and customer experience

  • Understand website traffic and usage

  • Send promotional or marketing communications where appropriate consent has been provided

  • Meet legal, regulatory, accounting, or contractual requirements

  • Resolve disputes or protect our legal rights

We will not use personal information for unrelated purposes without appropriate consent or another lawful basis.

3. Payments

Zenergy Home Solutions accepts payment directly from customers for products and services.

When processing a payment, we may collect or process billing and transaction information necessary to complete the payment, issue invoices or receipts, and maintain appropriate business records.

Payments may also be processed using third-party payment processors or financial service providers. When a third-party payment service is used, that provider may process payment information according to its own privacy practices and security requirements.

Zenergy Home Solutions does not use payment information for unrelated purposes.

4. Financing

Zenergy Home Solutions may make financing options available through third-party financing providers.

If you choose to apply for financing, you may be directed to a separate website, portal, or application platform operated by the financing provider.

Personal and financial information submitted as part of a financing application is collected and handled by that third-party provider according to its own privacy policy, terms, and security practices.

Zenergy Home Solutions may receive limited information relating to the status or outcome of a financing application where reasonably necessary to assist with your purchase, project, installation, or services.

We encourage customers to review the financing provider's privacy policy before submitting personal or financial information.

5. How We Share Information

Zenergy Home Solutions does not sell or rent personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide services, including:

  • Contractors and technicians

  • Suppliers and manufacturers

  • Payment processors

  • Financing providers

  • Customer relationship management providers

  • Website hosting and technology providers

  • Email and communications providers

  • Professional advisers and other business service providers

Third-party service providers are expected to handle personal information appropriately and only as required to provide their services.

We may also disclose personal information:

  • Where required or permitted by law

  • In response to valid legal or regulatory requests

  • To protect our rights, property, customers, or business

  • In connection with a merger, acquisition, sale, restructuring, or transfer of all or part of the business

6. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against:

  • Unauthorized access

  • Loss

  • Theft

  • Misuse

  • Alteration

  • Disclosure

The safeguards used will depend on the nature and sensitivity of the information.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

  • Provide products or services

  • Respond to inquiries

  • Manage customer relationships

  • Maintain business, accounting, warranty, or service records

  • Meet legal or regulatory requirements

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it as appropriate.

8. Your Choices and Rights

Subject to applicable law, you may contact us to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Withdraw consent where consent is the basis for our use of the information

  • Opt out of marketing communications

  • Request deletion of information where appropriate and where no legal or business requirement requires us to retain it

We may need to verify your identity before completing certain requests.

9. Marketing Communications

Submitting a contact form, requesting a quote, or becoming a customer does not automatically mean you will be added to a promotional mailing list.

Where required, we will obtain appropriate consent before sending marketing communications.

If you receive promotional emails or other marketing communications from Zenergy Home Solutions, you may unsubscribe or withdraw your consent at any time.

10. Cookies and Website Analytics

Our website is hosted through Squarespace and may use cookies and similar technologies to:

  • Operate website features

  • Understand website traffic

  • Analyze visitor behaviour

  • Improve the website experience

These technologies may collect information such as browser type, device type, pages viewed, referral source, and website interaction information.

You may manage or disable cookies using your browser settings. Certain website functions may not operate as intended if cookies are disabled.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

  • Financing providers

  • Social media platforms

  • Suppliers or service providers

Once you leave the Zenergy Home Solutions website, the privacy practices of the third party will apply.

Zenergy Home Solutions is not responsible for the privacy, security, or content practices of external websites or platforms.

12. Children's Privacy

Our services are intended for homeowners and other adults seeking home-improvement products or services.

We do not knowingly collect personal information from children through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our services

  • Our website

  • Our business practices

  • Technology

  • Legal or regulatory requirements

The updated version will be posted on our website with a revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Zenergy Home Solutions handles personal information, please contact us:

Zenergy Home Solutions
Email: zenergyhs@gmail.com
Phone: 647-558-8319
Website: zenergyhs.com